EXCHANGES AND RETURNS

These terms and conditions apply to purchases made by consumers through the Inà Boutique website, managed by CPC S.r.l.

Right of withdrawal

The consumer may withdraw from the purchase without having to provide a reason.

Inà Boutique extends the standard period provided by law and allows you to communicate your decision to withdraw within 15 (fifteen) calendar days from the day on which the customer, or a third party indicated by the customer other than the carrier, acquires physical possession of the products.

In the case of a single order consisting of multiple products delivered separately, the period begins upon receipt of the final product.

To meet the deadline, it is sufficient to send the communication of withdrawal before the 15-day period expires.

How to request a return

To request a return for one or more products already delivered or to cancel an order that has not yet been shipped, select the button:

Withdraw from the purchase

Enter the e-mail address used to place the order. Shopify will automatically send a six-digit temporary verification code to this address.

After logging in, you will be able to view your orders, select the relevant products, and confirm the request.

Upon completion of the procedure, Inà Boutique will automatically send a confirmation e-mail containing a summary of the request.

The procedure is filled out and submitted entirely online. There is no need to download, print, or sign any form.

The customer may also exercise the right of withdrawal by sending an explicit declaration to the address info@inaboutique.it within the established timeframe.

Any return number is intended solely to facilitate the identification and processing of the request. The right of withdrawal is not subject to prior authorization by Inà Boutique nor the acquisition of a return number, provided it has been exercised correctly within the established timeframe.

Returning products

After communicating the withdrawal, the customer must hand the products over to the courier within 14 (fourteen) days.

The deadline is met when the products are handed over to the courier before the 14-day period expires.

The customer is invited to wait for instructions from Inà Boutique before shipping. The address and return methods will be communicated via e-mail.

Products must not be shipped independently to the registered office or the retail store, unless expressly indicated by Customer Service.

Free returns

Returns are free when performed by following the indicated procedure and using the label, courier, or collection service provided by Inà Boutique.

Shipments organized independently by the customer will not be reimbursed, unless otherwise agreed in advance with Customer Service.

The free return service is available when the product is collected or shipped from the country in which it was originally delivered.

To make a return from a country other than the country of delivery, the customer must contact Customer Service in advance. The right of withdrawal remains valid, but free shipping may not be applicable. Any costs will be communicated before the return is organized.

Condition of returned products

The customer may examine and try on products to the extent necessary to verify their nature, characteristics, and fit, as one would do in a shop.

Products must be returned intact and, as far as possible, complete with:

• labels and security seals;
• certificates of authenticity;
• original packaging;
• accessories received with the product, such as hangers, garment covers, bags, and warranties.

Products must not have been washed, altered, damaged, or used beyond what is necessary to verify their characteristics and fit.

The customer is responsible for any diminished value resulting from the handling of the product other than what is necessary to establish its nature, characteristics, and function.

In the event of a diminished value, Inà Boutique may apply a proportional reduction to the refund, informing the customer of the reason and the amount.

Footwear and packaging

Footwear must be tried on a clean surface and returned without signs resulting from use other than normal testing.

Footwear and accessories must be placed in their original packaging. The original box must not be used directly as shipping packaging nor damaged with adhesive tape, labels, or writing.

All products must be shipped inside the box received or in equivalent packaging suitable for protecting them during transport.

Products sealed for hygienic reasons

In cases provided for by Article 59 of the Consumer Code, the right of withdrawal is excluded for products delivered sealed which, for specific hygienic reasons or health protection, are not suitable for return after opening.

Swimwear and similar products must be tried on over one's own underwear, without removing any hygienic protection.

Removal of the protection may lead to the application of the exclusion provided by law only when the product, by its nature, can no longer be marketed while ensuring hygienic conditions.

Defective, damaged, or non-conforming products

These withdrawal conditions do not limit the rights granted to the consumer by the legal guarantee of conformity.

In the event of a defective, damaged, or incorrect product, the customer is invited to contact Customer Service promptly at info@inaboutique.it.

Inà Boutique may request images of the product for the sole purpose of accelerating the verification and identifying the most appropriate solution, without prejudicing the rights granted to the consumer by current legislation.

Exchanges

Direct exchange of merchandise is not provided.

The customer may return the product by following the described procedure and place a new order.

Price variations

Prices published on the site may vary over time due to promotions, sales, or other commercial initiatives.

The applicable price is the one indicated and accepted at the time of the order. Subsequent price variations do not entitle the customer to a refund of the difference.

Refund

Inà Boutique will issue a refund without undue delay and, in any case, within 14 (fourteen) days from the day on which it was informed of the customer’s decision to withdraw.

Inà Boutique may withhold the refund until the products are received or until the customer provides proof of shipment, whichever is sooner.

The refund will be made using the same payment method chosen for the purchase, unless otherwise expressly agreed with the customer. No fees will be charged for the refund transaction.

Any initial standard delivery costs will also be refunded.

However, supplemental costs resulting from the customer's choice of a more expensive delivery method than the least expensive standard mode offered by Inà Boutique will not be refunded.

After the refund is issued, the time required for the amount to become available depends on the payment method and the banking institution used. The credit may take up to approximately 15 days.

Customs duties and taxes

All amounts received directly by Inà Boutique will be refunded in accordance with applicable regulations.

Any duties, taxes, or other customs charges paid directly by the customer to the competent authorities or the carrier, and therefore not collected by Inà Boutique, cannot be refunded directly by Inà Boutique.

The customer may verify their potential recoverability with the customs authority or the entity that collected such amounts.

Applicable law

For matters not expressly provided for by these terms, the Italian Consumer Code and current European regulations regarding distance contracts apply.

For customers residing outside the European Union, any mandatory rights recognized by the legislation of the country of residence remain applicable.

Seller's contact information

CPC S.r.l.
Commercial name: Inà Boutique
Registered office: Via Lussino 51, 70022 Altamura (BA), Italy
VAT number: 07901820725
E-mail: info@inaboutique.it
Telephone: +39 080 314 1675
Customer support: Monday to Saturday, from 9:00 AM to 8:00 PM